Terms & Conditions

All goods purchased by the end user (natural person) have a 2-year warranty in accordance with the LR Legislation, provided that they are used for their intended purpose, in accordance with the instructions for use, and are not used for commercial purposes.

A natural person can refuse the remotely purchased product within 14 (fourteen) days from the day of receiving the product. When returning the product, it must be unused, in its original and undamaged packaging with all manufacturer and/or dealer markings. The buyer is responsible for keeping the item in the condition in which it was received,

In order to use the right of refusal, the product purchase invoice or delivery note must be presented.

If the product does not match the order or is found to have a manufacturing defect, the product can be exchanged in the following ways within 14 (fourteen) days from the day of receipt of the product:
- choosing to replace it with a quality product, or;
- by choosing another product in the value of the paid price, or;
- when choosing another product with a higher value, with a surcharge, or;
- receive the returned value of the non-conforming item.

The right of refusal, according to the legislation of the Republic of Latvia, cannot be used when purchasing:
- personal hygiene products and underwear; socks, tights, fishnet dresses, catsuits, bodysuits, underwear, as well as underwear sets
- sex toys and aids, their care and storage accessories; whips and whips and other BDSM accessories with fabric, leather, latex or silicone parts; as well as another product intended for use in direct contact with exposed skin; wigs; latex and vinyl (PVC) bedding and clothing;
- condoms, lubricants, massage oils and gels; perfumes, cosmetics and hygiene products (including stimulating cosmetics), razors;
- books and periodicals, audio and video recordings in any physical format, games;
- batteries;
- sets of goods, gift sets, which include the aforementioned goods.

Return and exchange of goods

We want you to enjoy shopping in our store. If the product does not match the one ordered or has a defect, send a message to the Customer Service in free form, indicating the name of the product, the date of purchase, and describing the nature of the situation, by writing to the e-mail address: info@sextra.lv

After receiving the application, we will provide further information on the next steps.

If there are questions or confusion about the possibility of returning or exchanging the purchased product, please contact Customer Service by writing to the e-mail: info@sextra.lv